The best conversation intelligence tools, tested and ranked
We ran six conversation intelligence tools through the same five recorded sales calls and checked their transcripts, summaries, speed and data handling. Here's which did best, who each suits and how pricing works.
About this list
Conversation intelligence tools record your sales calls and meetings, turn them into transcripts with AI, and pull out summaries, coaching moments, objections and signs that a deal is at risk. Many now push notes straight into your CRM, and some give reps prompts while the call is still going. You'll find more tools like these in our conversation intelligence section and our sales software hub.
On a sales page, these tools sound alike. In use, they differ in how many words they get right, whether they know who said what, how much of a call the summary captures, which CRMs they work with and how they treat your data. None of the six publishes a price list, and two now sit inside bigger companies: Chorus belongs to ZoomInfo, and Clari Copilot is being folded into Salesloft.
To compare them fairly, we gave every tool the same five recorded sales calls between October 16 and October 22, 2026. Each call came with a transcript checked by a person, so we could count every word the AI got wrong. We also checked the speaker labels, scored each summary against a fixed checklist of 50 points, timed how long notes took to arrive and ran six checks on how each tool stores, keeps, deletes and trains on your data.
Compare at a glance
| # | Tool | Best for | Cheapest way to start | Score |
|---|---|---|---|---|
| 1 | Revenue.io | Best overall | No public price | 3.0 |
| 2 | Aircover | Best for live in-call coaching | No public price | 2.5 |
| 3 | Chorus | Best for ZoomInfo customers | $222 a month, billed yearly (Standard (third-party estimate)) | 2.5 |
| 4 | Clari Copilot | Best for Clari and Salesloft customers | No public price | 2.5 |
| 5 | Jiminny | Best for trying before you buy | No public price | 2.5 |
| 6 | Gong | Best all-in-one revenue platform | No public price | 2.0 |
Features and terms compared
These facts come from each company's own pages and our research, checked on November 3, 2026; no tool here publishes a price list.
| Tool | Starting price | Free trial | CRM support | Live in-call coaching | Security certifications |
|---|---|---|---|---|---|
| Revenue.io | No public price | None found | Salesforce only | Yes (Moments) | HIPAA seal, SOC 2 examination |
| Aircover | No public price | Not mentioned; demo offered | CRM field sync; Salesforce named | Yes | SOC 2 Type II, GDPR |
| Chorus | About $222 a seat a month, billed yearly (estimate) | None found; sources disagree | CRM sync (CRMs not listed) | Not stated | None stated |
| Clari Copilot | No public price | None found | CRM updates; Salesloft and Clari Forecast | Yes (real-time battlecards) | None stated |
| Jiminny | No public price | 14 days, no card needed | AI CRM filling (CRMs not listed) | Live cues, per one guide | None stated |
| Gong | No public price | None on the pricing page | Salesforce, HubSpot, Microsoft | Not stated | SOC 2 Type 2, ISO 27001, ISO 42001 and more |
Test results side by side
Revenue.io led on almost every measure, though not by a wide margin. It got 10.8% of words wrong, the lowest error rate in the test, while the others ranged from 12.1% to 15.3%. Its summaries caught 37 of our 50 checklist points, seven more than the next best, and its notes arrived fastest, at 13.4 minutes for each hour of audio. It was still the only tool to reach 3 out of 5. Speaker labels were weak across the board: the best tools, Revenue.io and Jiminny, got 69 of 100 right, and Aircover got just 55.
Four tools sat close together on 2.5 out of 5. Aircover, Chorus, Clari Copilot and Jiminny all had error rates between 12.1% and 12.6% and caught 27 or 30 checklist points, so ease of use, data handling and value set them apart. The surprise was Gong, the best-known name here, which came last with 2 out of 5 and was the slowest, at 20.1 minutes per audio hour.
Every tool got the same test, between October 16, 2026 to October 22, 2026.
| Tool | Score | Word error rate against the human transcript | Speaker labels correct | Summary and action items: points captured out of a fixed checklist | Turnaround time per hour of audio | Data handling: storage location, retention, opt-out of model training |
|---|---|---|---|---|---|---|
| Revenue.io | 3/5 | 539/5000 word errors (10.8%) | Speaker labels 69/100 correct | Checklist captured 37/50 | 13.4 min/audio hour | Retention/deletion/training checks 4/6 |
| Aircover | 2.5/5 | 628/5000 word errors (12.6%) | Speaker labels 55/100 correct | Checklist captured 30/50 | 15.3 min/audio hour | Retention/deletion/training checks 4/6 |
| Chorus | 2.5/5 | 610/5000 word errors (12.2%) | Speaker labels 57/100 correct | Checklist captured 27/50 | 15.3 min/audio hour | Retention/deletion/training checks 4/6 |
| Clari Copilot | 2.5/5 | 603/5000 word errors (12.1%) | Speaker labels 62/100 correct | Checklist captured 27/50 | 14.4 min/audio hour | Retention/deletion/training checks 3/6 |
| Jiminny | 2.5/5 | 630/5000 word errors (12.6%) | Speaker labels 69/100 correct | Checklist captured 30/50 | 18.0 min/audio hour | Retention/deletion/training checks 3/6 |
| Gong | 2/5 | 767/5000 word errors (15.3%) | Speaker labels 57/100 correct | Checklist captured 27/50 | 20.1 min/audio hour | Retention/deletion/training checks 3/6 |
Revenue.io
Best overallRevenue.io came first of six with 3 out of 5. It got 539 of 5,000 words wrong (10.8%), the fewest in the test, and its summaries captured 37 of 50 checklist points, missing 13. Its notes were ready in 13.4 minutes per hour of audio, and it passed 4 of 6 data handling checks. The clear weak spot was speaker labels: only 69 of 100 were right, so check who said what before you share notes. Our Revenue.io review has the full results.
Revenue.io is more than a call recorder. It combines a dialer, sales engagement, conversation intelligence, coaching and AI agents, all built inside Salesforce. Moments gives reps prompts during calls, and AI scorecards grade calls against frameworks such as MEDDIC and BANT.
The catch: it only works with Salesforce, and there are no public prices, free plan or trial. Users rate it 4.7 out of 5 on G2 from 575 reviews (checked November 2026), but mention a learning curve, admin set-up and some audio quality problems.
Who it's for
Salesforce-based sales teams of around 15 reps or more that make lots of calls and want a dialer, live coaching and call recording in one tool.
Skip it if
You use HubSpot or another CRM, or your team is small. Jiminny lets you try it free for 14 days, and Gong works with Salesforce, HubSpot and Microsoft.
What we liked
- Fewest transcript errors, at 10.8% of words
- Summaries caught 37 of 50 checklist points
- Fastest notes, at 13.4 minutes per audio hour
What we didn't
- Only 69 of 100 speaker labels right
- Works only with Salesforce
- No public prices, free plan or trial
Key features
- Salesforce dialer with inbound call tracking
- Moments real-time call guidance
- AI scorecards and sales roleplay
- AI Sales Agents that write insights to Salesforce
- Forecasting and revenue intelligence
Plans and prices
| Estimate | Custom contact sales |
Aircover
Best for live in-call coachingAircover came second with 2.5 out of 5, with value for money its best part at 3. Its transcripts were middling: it got 628 of 5,000 words wrong (12.6%) and labelled only 55 of 100 speaker turns correctly, the lowest in the test. Its summaries caught 30 of 50 checklist points, the joint second-best result, and it passed 4 of 6 data checks. Notes took 15.3 minutes per audio hour. Read our Aircover review for more.
Aircover is built around help during the call, not just after it. Its AI agents research the account beforehand, suggest answers and objection handling while you talk, write notes and follow-ups afterwards, and push call data into custom CRM fields. The company says it works without call recording and lists SOC 2 Type II and GDPR compliance.
Pricing is a per-user quote based on team size, with unlimited AI agents and queries, and no trial is mentioned. It has only 3 ratings on G2 (4.8 out of 5, checked November 2026), so there's little independent feedback yet.
Who it's for
Sales teams with technical products or a new sales method to roll out, who want reps to get help live on calls.
Skip it if
You mainly want accurate transcripts and summaries. Revenue.io got fewer words wrong and caught 37 checklist points to Aircover's 30.
What we liked
- Live coaching and answers during calls
- Summaries caught 30 of 50 checklist points
- Unlimited AI agents and queries per user
What we didn't
- Only 55 of 100 speaker labels right
- 12.6% of transcript words wrong
- Very few independent user reviews
Key features
- Live Coaching during sales calls
- Virtual Sales Engineer for technical questions
- AI CRM Sync into custom fields
- Ask Aircover for questions about calls
- MCP server for Claude, ChatGPT and Gemini
Plans and prices
| Per-user custom quote Unlimited AI agents and queries; Integrations and onboarding. | Custom contact sales |
Chorus
Best for ZoomInfo customersChorus came third with 2.5 out of 5. It got 610 of 5,000 words wrong (12.2%), labelled 57 of 100 speakers correctly and caught 27 of 50 checklist points, missing 23. Ease of use and privacy were its strongest parts at 3 each: it passed 4 of 6 data checks and was easy to work with. Notes took 15.3 minutes per audio hour. Our Chorus review explains the scores.
Chorus records and transcribes calls, meetings and emails, flags winning behaviours and deal risk, and syncs contacts to your CRM. ZoomInfo announced it was buying Chorus in July 2021, and Connected Intelligence now adds ZoomInfo contact and company history to each call.
Prices are by quote. A competitor estimates the Standard plan at about $222 a seat a month, billed yearly (not an official price), and reports two-year contracts. Users rate it 4.5 out of 5 on G2 (checked November 2026), though some say development has slowed since the ZoomInfo deal.
Who it's for
Teams already paying for ZoomInfo that want call data next to its contact database, from one vendor.
Skip it if
You don't use ZoomInfo or want a short contract. Revenue.io scored higher on transcripts and summaries, and Jiminny offers a 14-day trial.
What we liked
- Passed 4 of 6 data handling checks
- Adds ZoomInfo contact data to calls
- Call library and coaching workflow
What we didn't
- Summaries caught only 27 of 50 points
- Only 57 of 100 speaker labels right
- Reported two-year prepaid contracts
Key features
- Call, meeting and email recording with transcripts
- Coaching from winning behaviours
- Deal intelligence with CRM sync
- Market intelligence on win/loss and competitors
- Connected Intelligence with ZoomInfo data
Plans and prices
| Standard (third-party estimate) Unlimited recording; AI transcription and analytics. | $222 a month, billed yearly |
Clari Copilot
Best for Clari and Salesloft customersClari Copilot came fourth with 2.5 out of 5. Its transcripts were the second most accurate, with 603 of 5,000 words wrong (12.1%), it labelled 62 of 100 speakers correctly and its notes were ready in 14.4 minutes per audio hour, the second-fastest. Summaries let it down: they caught only 27 of 50 checklist points. It also passed just 3 of 6 data checks, and privacy was its weakest part at 2.
Copilot began life as Wingman, which Clari bought and renamed in June 2022. It records and summarises calls, drafts follow-up emails and CRM updates, shows reps real-time battlecards for objections such as discount requests, and feeds deal and buying-group views alongside Clari Forecast.
Its future is the big question. Clari and Salesloft completed a merger on December 3, 2025, and the Copilot page now sends you to Salesloft's conversation intelligence page. Pricing is by quote and said to be in flux, with no free plan or trial.
Who it's for
Revenue teams already on Clari or Salesloft that want calls, engagement and forecasting from one vendor.
Skip it if
You want a standalone call tool with a settled roadmap. Revenue.io scored higher, and Jiminny lets you try before you sign.
What we liked
- Second-lowest error rate, at 12.1% of words
- Notes ready in 14.4 minutes per audio hour
- Real-time battlecards during calls
What we didn't
- Summaries caught only 27 of 50 points
- Passed just 3 of 6 data checks
- Product future unclear after the merger
Key features
- AI call summaries, follow-up emails and CRM updates
- Real-time battlecards for objections
- Smart chapters, search and meeting prep briefs
- Buying group insights across a deal
Plans and prices
| Copilot (third-party estimate) | Custom contact sales |
Jiminny
Best for trying before you buyJiminny came fifth with 2.5 out of 5, with accuracy and value its best parts at 3. It got 630 of 5,000 words wrong (12.6%), and its 69 of 100 correct speaker labels tied Revenue.io for the best result. Its summaries caught 30 of 50 checklist points. It was slower than most, at 18.0 minutes per audio hour, and passed only 3 of 6 data checks. More in our Jiminny review.
Jiminny records, transcribes and summarises sales conversations, fills CRM fields with AI and gives managers call libraries and playlists for coaching. Its three plans, Capture, Scale and Grow, are built from seat types, with no usage credits but a one-time setup fee.
It's the only tool here with a confirmed free trial: 14 days of the full product, no card needed. After that, prices are by quote, with a 12-month minimum contract. Users rate it 4.6 out of 5 on G2 from 927 reviews (checked November 2026) and like its coaching features.
Who it's for
Mid-market sales teams whose managers coach from real calls and who want to test the tool before signing a contract.
Skip it if
You need fast, complete summaries or a short commitment. Revenue.io caught 37 checklist points to Jiminny's 30 and had notes ready sooner.
What we liked
- 14-day full trial, no card needed
- Speaker labels tied best, at 69 of 100
- No usage credits or meters
What we didn't
- Slow, at 18.0 minutes per audio hour
- Passed only 3 of 6 data checks
- 12-month minimum contract
Key features
- Call recording and transcription
- Sales coaching with call libraries and playlists
- AI CRM Filling
- Panorama and executive reporting
- Ask Jiminny and MCP support
Plans and prices
| Capture Captures, transcribes and summarises every conversation. | Custom contact sales |
| Scale Manager coaching from real conversations. | Custom contact sales |
| Grow Revenue leader view of team performance and deal health. | Custom contact sales |
Gong
Best all-in-one revenue platformGong came last of six with 2 out of 5, scoring 2 on every part. It got 767 of 5,000 words wrong (15.3%), the most in the test, labelled 57 of 100 speakers correctly and caught 27 of 50 checklist points. It was also the slowest, taking 20.1 minutes per hour of audio, and passed 3 of 6 data checks. Our Gong review covers what we found.
Gong does far more than we measured. It records calls, meetings and emails, then uses AI to answer questions, coach reps, forecast deals and automate follow-ups. Gong Assistant lets you chat about calls and deals with links back to the transcript, and Custom Agents let managers describe an agent in plain words.
It has the longest list of certifications here, including SOC 2 Type 2, ISO 27001 and ISO 42001, and says customer data never trains generative AI models. Pricing is a per-user licence plus a platform fee, by proposal. On Trustpilot it has 2.8 out of 5 from just 8 reviews (checked November 2026).
Who it's for
Mid-size and enterprise sales teams with operations support that want calls, deals, forecasting, coaching and AI agents in one platform and have the budget.
Skip it if
You mainly want accurate call notes. Revenue.io got fewer words wrong and caught 10 more checklist points, and every other tool here was faster.
What we liked
- Calls, forecasting, coaching and AI agents together
- Longest list of security certifications
- Says customer data never trains generative AI
What we didn't
- Most transcript errors, at 15.3% of words
- Slowest, at 20.1 minutes per audio hour
- Per-user licence plus a platform fee
Key features
- Gong Assistant chat with transcript citations
- Custom Agents built from plain-language descriptions
- AI Trainer, AI Coach and Dry Run role-plays
- Gong Forecast and Gong Engage add-ons
- Salesforce, HubSpot and Microsoft integrations
Plans and prices
| Custom quote Core platform; Add-on packages (Engage, Forecast, Enable). | Custom contact sales |
What it costs to get started
In this category you can't see a price before you talk to sales. Revenue.io, Aircover, Clari Copilot, Jiminny and Gong publish no prices, so you'll need a quote from each. Aircover quotes per user by team size, Jiminny by seat counts and types, and Gong charges a per-user licence plus a platform fee.
The only figure we have is an estimate for Chorus: about $222 a seat a month, billed yearly, for the Standard plan. It comes from a competitor, not ZoomInfo, so treat it as a rough guide. None of the six has a free plan, and only Jiminny has a confirmed free trial (14 days, no card). Prices were checked on November 3, 2026.
| Tool | Cheapest way to start | Free plan | Free trial |
|---|---|---|---|
| Revenue.io | No public price | No | No |
| Aircover | No public price | No | Not stated |
| Chorus | $222 a month, billed yearly (Standard (third-party estimate)) | No | No |
| Clari Copilot | No public price | No | No |
| Jiminny | No public price | No | 14 days |
| Gong | No public price | No | No |
Prices from each tool's own pricing page. Prices can change, so check before you buy.
Also worth knowing about
We didn't test these tools, but they come up often and may suit lighter needs or a different set-up.
Fathom
A free AI notetaker for individuals and small teams. We haven't tested it, but it may cover you if you only need call notes.
Fireflies.ai
A notetaker with searchable transcripts and a free plan. We haven't tested it, but it's worth a look for lighter use.
Avoma
An affordable tool covering the whole meeting from prep to follow-up, with a trial. We haven't tested it.
How we tested
Every tool processed the same five recorded sales calls between October 16 and October 22, 2026. Our recording library mixes different accents, people talking over each other and background noise, and every recording has a transcript checked by a person. Because each tool handled the same files, the results compare like with like. You can read the full set-up in how we test.
We measured how many of the 5,000 words in the person-checked transcripts each tool got wrong (the word error rate), how many of 100 speaker labels were right, and how many points of a fixed 50-point checklist the summaries and action items captured. We also timed the notes per hour of audio and ran six checks on where calls are stored, how long they're kept, whether you can delete them and whether you can opt out of AI training.
Each tool then got a score out of 5, in half points, for accuracy, summaries and insights, ease of use, privacy and security, and value for money. Together they make the overall score, and the ranking follows it.
How to choose
Most of the value comes from notes landing in your CRM. Revenue.io works only with Salesforce, while Gong lists Salesforce, HubSpot and Microsoft. If you're on another CRM, ask each vendor for its list before a demo, and see our CRM software list if you're still choosing one.
If you want reps to get prompts while they talk, Aircover is built for that, and Revenue.io and Clari Copilot also offer live guidance.
Summaries varied more than transcripts in our test. Revenue.io caught 37 of 50 checklist points, while Chorus, Clari Copilot and Gong caught 27. If your reps rely on summaries, check them against a call you know well during a pilot.
Every tool here sells by quote. Jiminny asks for 12 months at least, and a competitor reports two-year prepaid contracts for Chorus. Ask for seat prices, term length, renewal rules and exit costs before you sign.
Chorus belongs to ZoomInfo, and Clari Copilot is being folded into Salesloft after their merger. That's a plus if you already use those platforms, and a risk if you want a standalone tool with a clear roadmap.
Terms you'll see
- Conversation intelligence
- Software that records sales calls and meetings and uses AI to produce transcripts, summaries, coaching moments and deal signals.
- Word error rate
- The share of words in a transcript that the AI got wrong, compared with a transcript checked by a person.
- Speaker labels
- The tags in a transcript that show who said each line, such as the rep or the buyer.
- Real-time battlecard
- A prompt that pops up during a live call to help a rep answer a question or objection.
- SOC 2 Type 2
- An independent audit showing that a company's security controls worked as described over a period of time.
- MCP
- A way to connect your call data to AI assistants such as Claude, ChatGPT or Gemini so you can ask them about it.
Frequently asked questions
What is conversation intelligence software?
It's software that records your sales calls and meetings, turns them into transcripts with AI and pulls out summaries, coaching moments, objections and deal risks. Many tools push notes into your CRM, and some, like Aircover and Revenue.io, give reps prompts during the call.
How much does conversation intelligence cost?
Most tools sell only by quote. None of the six we tested publishes a price, and the only figure we have is a competitor's estimate for Chorus of about $222 a seat a month, billed yearly. Buying guides say 50 to 200 USD a user a month is common. Expect contracts of a year or more, and get every term in writing.
How did we test these tools?
Between October 16 and October 22, 2026, every tool processed the same five recorded sales calls. We counted wrong words against person-checked transcripts, checked 100 speaker labels, scored summaries against a 50-point checklist, timed how long notes took per hour of audio and ran six checks on how each tool stores, keeps, deletes and trains on call data.
Is Gong the best conversation intelligence tool?
Not in our test. Most third-party lists rank Gong first, and buyers rate it highly on G2, but it came last of six for us. It got 15.3% of words wrong and took 20.1 minutes per audio hour. Gong offers much more than we measured, including forecasting, coaching and AI agents, so large teams that want all of that may still want a demo.
What happened to Chorus and Clari Copilot?
Both now sit inside bigger companies. ZoomInfo has owned Chorus since 2021, and it now adds ZoomInfo contact data to calls. Clari bought Wingman in 2022 and renamed it Copilot, then merged with Salesloft on December 3, 2025. The Copilot page now sends you to Salesloft's own conversation intelligence page, and pricing is said to be in flux.
Are there free conversation intelligence tools?
None of the six tools we tested has a free plan, and Jiminny is the only one with a confirmed free trial, 14 days with no card needed. If you only need call notes, free AI notetakers such as Fathom exist, and Fireflies.ai has a free plan. We haven't tested those, and they don't offer the same coaching and deal tracking.
The bottom line
If your team runs on Salesforce, Revenue.io is the one to pilot first; on any other set-up, use Jiminny's free trial and test every tool on your own calls before you sign.
Make your case
Think a tool is missing or wrong?
If you use a tool we reviewed, or work for the company, email us with what you saw. We'll look at the evidence and update the review if it changes our findings.
Think your company belongs on this list?
Send us your product, website and the category it fits. We'll test it the same way as every other tool. It's free, and we can't promise a date or a score.
Daniel Brooks
I've learned not to trust software that promises to transform your workflow in five minutes. I'm interested in subscription pricing, feature limits and whether a platform stays useful once the novelty wears off.
Update history
- November 4, 2026: published with the results of our test, run between October 16, 2026 to October 22, 2026.