Conversation intelligence
We put 6 conversation intelligence tools through the same test. Revenue.io came out on top with 3 out of 5. Here are all the results, what each tool costs and how we test them.
Conversation intelligence we tested
Best score first. Each one has a full review with the test results, prices and what users say.
Revenue.io
3/5Read our review →
Aircover
2.5/5Read our review →
Chorus
2.5/5Read our review →
Clari Copilot
2.5/5Read our review →
Jiminny
2.5/5Read our review →
Gong
2/5Read our review →Test results compared
Every tool got the same test, between October 16, 2026 to October 22, 2026.
| Tool | Score | Word error rate against the human transcript | Speaker labels correct | Summary and action items: points captured out of a fixed checklist | Turnaround time per hour of audio | Data handling: storage location, retention, opt-out of model training |
|---|---|---|---|---|---|---|
| Revenue.io | 3/5 | 539/5000 word errors (10.8%) | Speaker labels 69/100 correct | Checklist captured 37/50 | 13.4 min/audio hour | Retention/deletion/training checks 4/6 |
| Aircover | 2.5/5 | 628/5000 word errors (12.6%) | Speaker labels 55/100 correct | Checklist captured 30/50 | 15.3 min/audio hour | Retention/deletion/training checks 4/6 |
| Chorus | 2.5/5 | 610/5000 word errors (12.2%) | Speaker labels 57/100 correct | Checklist captured 27/50 | 15.3 min/audio hour | Retention/deletion/training checks 4/6 |
| Clari Copilot | 2.5/5 | 603/5000 word errors (12.1%) | Speaker labels 62/100 correct | Checklist captured 27/50 | 14.4 min/audio hour | Retention/deletion/training checks 3/6 |
| Jiminny | 2.5/5 | 630/5000 word errors (12.6%) | Speaker labels 69/100 correct | Checklist captured 30/50 | 18.0 min/audio hour | Retention/deletion/training checks 3/6 |
| Gong | 2/5 | 767/5000 word errors (15.3%) | Speaker labels 57/100 correct | Checklist captured 27/50 | 20.1 min/audio hour | Retention/deletion/training checks 3/6 |
Want just the shortlist?
Our best-of list ranks every tool in this test, with what each one is best for.
What conversation intelligence do
Conversation intelligence tools record sales calls and meetings, transcribe them with AI, and surface summaries, coaching moments, objections and deal risk. Many now push notes into the CRM and some give live in-call prompts.
Who uses them: Sales teams and managers who coach reps, Revenue operations and enablement, Customer success teams, Sales leaders wanting deal and forecast signals.
What to check before you buy
CRM integration depth. Value comes from notes and fields landing in the CRM; Revenue.io works only with Salesforce.
Coaching and real-time help. Libraries, scorecards and live prompts separate coaching tools from recorders.
Pricing transparency and contract terms. All five quote only; estimated minimums and 12-24 month terms matter.
Vendor stability. Chorus sits in ZoomInfo and Clari Copilot is being folded into Salesloft.
AI quality. Reviewers say Gong leads on AI; test accuracy on your own calls.
How we test conversation intelligence
The test for this category: Process the same 5 recorded sales calls; transcript accuracy, coaching insights, deal risk signals.
A fixed library of recordings: 5 meetings and calls with different accents, crosstalk and background noise, each with a human-checked transcript. Every tool processes the same files or joins the same scripted test calls.
Each tool is tested on a paid plan, and its review shows the plan, the price and the test dates. The overall score is the average of the five parts on the right, rounded to the nearest half star. See the full method for meetings, transcription and call recording tools.
What we measure
- Word error rate against the human transcript
- Speaker labels correct
- Summary and action items: points captured out of a fixed checklist
- Turnaround time per hour of audio
- Data handling: storage location, retention, opt-out of model training
The five parts of the score
Frequently asked questions
What is conversation intelligence?
Software that records and analyses sales calls with AI for summaries, coaching and deal signals.
How much does it cost?
Mostly quote only; guides cite 50-200 USD per user per month.
Is Gong the best?
Most lists rank it first; G2 4.7-4.8 from over 6,000 reviews.
What happened to Chorus and Clari Copilot?
Chorus is owned by ZoomInfo since 2021; Clari merged with Salesloft on 2025-12-03 and the Copilot page redirects to Salesloft.
Are there free options?
Free AI notetakers like Fathom exist; the five tools here have no free plans, and only Jiminny has a no-card trial.
More in sales software
Page updated November 4, 2026.
Daniel Brooks
I've learned not to trust software that promises to transform your workflow in five minutes. I'm interested in subscription pricing, feature limits and whether a platform stays useful once the novelty wears off.
Make your case
Think we got a review wrong?
If you use a tool we reviewed, or work for the company, email us with what you saw. We'll look at the evidence and update the review if it changes our findings.
Want your company reviewed?
Send us your product, website and the category it fits. We'll test it the same way as every other tool. It's free, and we can't promise a date or a score.